At imprintUNIVERSE, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we are here to help.
Returns
• Eligibility: You have 30 days from the date of purchase to return an item.
• Condition: Items must be unused, unwashed, and in the same condition that you received them. They must also be in the original packaging, with all tags attached.
• Proof of Purchase: A receipt or proof of purchase is required for all returns.
Non-Returnable Items
Several types of goods are exempt from being returned, including:
• Gift cards
• Intimate or sanitary goods
• Hazardous materials
• Flammable liquids or gases
• *Personalized or custom-made items may be eligible for special approval
Refunds
• Processing: Once we receive your item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Processing times may vary depending on your payment method.
• Partial Refunds: In certain situations, only partial refunds are granted (if applicable). Examples include items with obvious signs of use, items not in their original condition, or items that are damaged or missing parts for reasons not due to our error.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@imprintuniverse.com and send your item to:
imprintUNIVERSE
416 Delaware Ave
Albany, NY 12209
• You will be responsible for paying shipping costs for returning item. Shipping costs are non-refundable.
• Depending on where you live, the time it may take for your exchanged product to reach you may vary.
• If you are shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact Us
If you have any questions about our return policy, please contact us at info@imprintuniverse.com or (518) 400-0984.
